How soon after ordering will I receive my item?
Orders take 3-4 weeks to ship, however these are handmade items that do occasionally take longer than expected. We appreciate your understanding and support of our business! Order inquiries are always welcome and you can send those to email@example.com.
Is there a difference between an item in an embroidery hoop versus a framed piece?
Yes. If you choose to have yours kept in an embroidery hoop it will be no extra charge and it will be sealed off with backing. You will also have a 3Dimensional look since the fabric is exposed. If you choose to have it framed it is $25 plus an additional shipping cost - the frames are traditional style with glass making your piece less dimensional but the frame makes for great addition.
Do you accept returns/refunds?
Since we are a small business and all items are custom, specifically replicated off of photos sent by the customer, we cannot accept any refunds, exchanges or returns. If there is something you are unclear on in regards to the quality or style of the piece, please contact ahead of purchasing.
Will I receive a photo before shipping?
Yes, all customers will receive a photo of their finished piece prior to shipping, via email.