How It Works
How do I place an order?
At the beginning of every month I open the shop at 9am PST and accept a limited amount of orders. I will announce the opening date via Instagram and at the announcement bar on the top of the website. Once the orders are full, items will be unavailable until the following order drop. Items go very quickly so I always suggest being on the website 5-10 minutes before release time and have all necessary purchase information ready such as payment, billing, etc. After your order has been accepted and gone through, I will contact you within 2-4 days to collect photos and information regarding your order.
How soon after ordering will I receive my item?
Orders take up to 6 weeks to ship (from the time that I receive your response with photos and other requested information necessary to complete your order), however these are handmade items that do occasionally take longer than expected. We appreciate your understanding and support of our business! Order inquiries are always welcome and you can send those to firstname.lastname@example.org.
Is there a difference between an item in an embroidery hoop versus a framed piece?
Yes. If you choose to have yours kept in an embroidery hoop it will be no extra charge and it will be sealed off with backing. You will also have a 3Dimensional look since the fabric is exposed.
How do I add the framing option?
Once you have purchased, I will contact you within a few days to collect photograph(s) and other information, at that time you can let me know if you would like it framed. If you choose to have it framed it is $25 plus an additional shipping cost - the frames are traditional style with glass making your piece less dimensional but the frame makes for great addition.
I will need to know at the time I collect your information if you would like it framed or not. If we don't discuss that, I will assume you want it kept in an embroidery hoop (as listed in the item name). Once I begin working on your order I cannot change it to fit in a frame due to the amount of extra fabric needed for a frame vs. an embroidery hoop.
Do you accept returns/refunds?
Since we are a small business and all items are custom, specifically replicated off of photos sent by the customer, we cannot accept any refunds, exchange, returns or cancellations. If there is something you are unclear on in regards to the quality or style of the piece, please contact ahead of purchasing.
Will I receive a photo before shipping?
Yes, all customers will receive a photo of their finished piece prior to shipping, via email.
Disclaimer: Please note, my work is a rendition of photograph(s) provided. Due to the nature of this method of at, pieces will not be identical to original photograph(s) and variations will be present. I will replicate photograph(s) to the best of my ability from my interpretation to create the art.